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Re: Hi Martin,Thank you for your feedback!

Re: Hi Martin,Thank you for your feedback!

Luis Cosillo

8/22/2011 6:34:00 PM

as Linda says Liu, is resolved so absurd, but the "." removes public and solved, sorry for my bad English.

> On Tuesday, April 29, 2008 6:15 AM Martin Horner wrote:

> Hello Folks,
>
> Has anyone had any experience deploying to Vista 64 bit OS using ClickOnce?
> We are having problems with two development machines where Visual Studio
> 2008 is already installed.
> The application in question has Crystal Reports Basic for Visual Studio
> (x86,x64) selected as a prerequisite. The machines in question have Crystal
> Reports Basic for Visual Studio (x64) installed and working OK.
>
>
>
> The first problem we encounter is that ClickOnce does not recognise the
> existing installation and attempts to install the Crystal Reports Basic
> runtime again. Then to make matters worse the installation fails with this
> message"
>
>
>
> Component Crystal Reports Basic for Visual Studio 2008 (x86, x64) has failed
> to install with the following error message:
>
> "Fatal error during installation.
>
> The following components failed to install:
>
> - Crystal Reports Basic for Visual Studio 2008 (x86, x64)
>
> See the setup log file located at
> 'C:\Users\martinh\AppData\Local\Temp\VSDB500.tmp\install.log' for more
> information.
>
>
>
> There is a whole lot of stuff in the install.log but it ends with these
> lines:
>
>
>
> Installing using command 'C:\Windows\SysWOW64\msiexec.exe' and parameters
> ' -I
> "C:\Users\martinh\AppData\Local\Temp\VSDB500.tmp\CrystalReports10_5\CRRedist2008_x64.msi"
> -q /norestart'
>
> Will attempt to elevate process.
>
> Process exited with code 1603
>
> Status of package 'Crystal Reports Basic for Visual Studio 2008 (x86, x64)'
> after install is 'InstallFailed'
>
>
>
> Now all this happens even if the publishing machine and the ClickOnce
> deployment machines are the same. It looks to me like a permissions problem
> but how can this be? I actually have administrator privileges in this
> domain. Can anyone point me in the right direction on this one?
>
>
>
> Thanks
>
> Martin


>> On Wednesday, April 30, 2008 4:18 AM v-lli wrote:

>> Hi Martin,
>>
>> I haven't Windows Vista 64 bit OS, so I couldn't perform a test so far. But
>> I performed a test on Vista 32 bit OS. The result is that the "Crystal
>> Reports Basic for Vista Studio 2008 x86" is installed successfully on my
>> Vista 32 bit machine when I install the ClickOnce application.
>>
>> In my test, I include the "Crystal Reports Basic for Visual Studio 2008"
>> component in the same location as my application and publish the ClickOnce
>> application to a Web site.
>>
>> Then I browse the publish.htm web page from the client machine(Vista 32
>> bit). Click the "Install" button on the web page and I get a "File Download
>> - Security Warning" dialog.
>>
>> Click the "Run" button and a "Internet Explorer - Security Warning" dialog
>> appears asking "The publisher could not be verified. Are you sure you want
>> to run this sofware? Name: setup.exe Publisher: Unknown Publisher".
>>
>> Click the "Run" button and a dialog shows presenting the EULA for the
>> components to be installed. Click the "Accept" button and the components
>> are installed on the client machine without any problem.
>>
>> In your scenario, if you uninstall the "Crystal Reports Basic for Visual
>> Studio 2008" component from the client machine first, can you install the
>> component successfully when installing the ClickOnce application?
>>
>> You may also have a try turning off the UAC on the client Vista machine to
>> see if the problem still exists. To do this, open the "User Accounts" from
>> the Control Panel and click the "Turn Use Account Control on or off" link.
>>
>> Hope this helps.
>>
>> Sincerely,
>> Linda Liu
>> Microsoft Online Community Support
>>
>> Delighting our customers is our #1 priority. We welcome your comments and
>> suggestions about how we can improve the support we provide to you. Please
>> feel free to let my manager know what you think of the level of service
>> provided. You can send feedback directly to my manager at:
>> msdnmg@microsoft.com.
>>
>> ==================================================
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>> http://msdn.microsoft.com/subscriptions/managednewsgroups/default....
>> ications.
>>
>> Note: The MSDN Managed Newsgroup support offering is for non-urgent issues
>> where an initial response from the community or a Microsoft Support
>> Engineer within 1 business day is acceptable. Please note that each follow
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>> ==================================================
>> This posting is provided "AS IS" with no warranties, and confers no rights.


>>> On Friday, May 02, 2008 6:07 AM v-lli wrote:

>>> Hi Martin,
>>>
>>> How about the problem now?
>>>
>>> If you need our further assistance, please feel free to let me know.
>>>
>>> Thank you for using our MSDN Managed Newsgroup Support Service!
>>>
>>> Sincerely,
>>> Linda Liu
>>> Microsoft Online Community Support
>>>
>>> Delighting our customers is our #1 priority. We welcome your comments and
>>> suggestions about how we can improve the support we provide to you. Please
>>> feel free to let my manager know what you think of the level of service
>>> provided. You can send feedback directly to my manager at:
>>> msdnmg@microsoft.com.
>>>
>>> This posting is provided "AS IS" with no warranties, and confers no rights.


>>>> On Saturday, May 03, 2008 11:51 PM mhorne wrote:

>>>> Hello Linda,
>>>>
>>>> Thanks for your help and I am sorry for seeming to ignore this. I thought
>>>> that my previous reply had been posted OK but I see that it has not.
>>>>
>>>> Uninstalling Crystal Reports Basic for Visual Studio
>>>> (x86,x64) appeared to fix the problem as the deployment behaved just the
>>>> same as it does on our XP and 200 machines and as you described it on Vista
>>>> 32 bit. However some further testing revealed that ClickOnce will install
>>>> from the CR msi every time that a new version of the app is deployed. I am
>>>> sure that it does not recognise that the 64 bit runtime is deployed - maybe
>>>> it is checking for the 32 bit runtime instead?
>>>>
>>>> I am wondering now whether the best solution is to remove Crystal from list
>>>> of prerequisites and just handle any errors if the runtime is unavailable.
>>>> What do you think?
>>>>
>>>> Martin
>>>>
>>>> "Linda Liu[MSFT]" wrote:


>>>>> On Wednesday, May 07, 2008 6:29 AM v-lli wrote:

>>>>> Hi Martin,
>>>>>
>>>>> Thank you for your reply!
>>>>>
>>>>> the CR msi every time that a new version of the app is deployed.
>>>>>
>>>>> I performed tests on Vista 32 bit machine, but didn't reproduce the problem.
>>>>>
>>>>> If the Crystal Reports Basic component has been installed on the client
>>>>> machine(Vista 32bit), ClickOnce doesn't install the Crystal Reports Basic
>>>>> component when a new version of the application is deployed.
>>>>>
>>>>> list of prerequisites and just handle any errors if the runtime is
>>>>> unavailable. What do you think?
>>>>>
>>>>> IMO, this is a deployment problem and we'd better not let the application
>>>>> handle the errors.
>>>>>
>>>>> Could you please tell me the version of Vista on your machine? I will
>>>>> perform tests on Vista 64bit later to see if I can reproduce the problem on
>>>>> my side.
>>>>>
>>>>> Sincerely,
>>>>> Linda Liu
>>>>> Microsoft Online Community Support
>>>>>
>>>>> Delighting our customers is our #1 priority. We welcome your comments and
>>>>> suggestions about how we can improve the support we provide to you. Please
>>>>> feel free to let my manager know what you think of the level of service
>>>>> provided. You can send feedback directly to my manager at:
>>>>> msdnmg@microsoft.com.
>>>>>
>>>>> This posting is provided "AS IS" with no warranties, and confers no rights.


>>>>>> On Sunday, May 11, 2008 9:44 PM v-lli wrote:

>>>>>> Hi Martin,
>>>>>>
>>>>>> How about the problem now?
>>>>>>
>>>>>> If the problem still exists, please tell me the version of Windows Vista on
>>>>>> your machine and I will perform tests on this OS version to see if I can
>>>>>> reproduce the problem on my side.
>>>>>>
>>>>>> I look forward to your reply!
>>>>>>
>>>>>> Sincerely,
>>>>>> Linda Liu
>>>>>> Microsoft Online Community Support
>>>>>>
>>>>>> Delighting our customers is our #1 priority. We welcome your comments and
>>>>>> suggestions about how we can improve the support we provide to you. Please
>>>>>> feel free to let my manager know what you think of the level of service
>>>>>> provided. You can send feedback directly to my manager at:
>>>>>> msdnmg@microsoft.com.
>>>>>>
>>>>>> This posting is provided "AS IS" with no warranties, and confers no rights.


>>>>>>> On Sunday, May 18, 2008 6:20 PM mhorne wrote:

>>>>>>> Hello Linda,
>>>>>>>
>>>>>>> Yes, Crystal still gets deployed every time there is a new version deployed.
>>>>>>> I am running Vista 64 Vista Business with SP1 installed. I hope that you can
>>>>>>> reproduce the problem.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> "Linda Liu[MSFT]" wrote:


>>>>>>>> On Monday, May 19, 2008 4:58 AM v-lli wrote:

>>>>>>>> Hi Martin,
>>>>>>>>
>>>>>>>> Thank you for your reply!
>>>>>>>>
>>>>>>>> I performed a test on a Windows Vista Business 64bit machine and did
>>>>>>>> reproduce the problem on my side. When a new version is available and I
>>>>>>>> click the "Install" button on the publish web page, the Crystal Report
>>>>>>>> Basic component always gets installed, no matter whether this component has
>>>>>>>> been installed on the client machine or not.
>>>>>>>>
>>>>>>>> IMO, the problem is caused by the setup.exe which doesn't detect the
>>>>>>>> installation state of the Crytal Report Basic component on the client
>>>>>>>> machine correctly.
>>>>>>>>
>>>>>>>> An workaround is to launch the ClickOnce application from the Start menu
>>>>>>>> directly. If there's a newer version available, it will perform an upgrade
>>>>>>>> automatically without installing the prerequisites.
>>>>>>>>
>>>>>>>> I will forward this problem to our product team. As soon as I get a reply,
>>>>>>>> I will update it to you. I appreciate your patience.
>>>>>>>>
>>>>>>>> Thank you for reporting this issue to us.
>>>>>>>>
>>>>>>>> Sincerely,
>>>>>>>> Linda Liu
>>>>>>>> Microsoft Online Community Support
>>>>>>>>
>>>>>>>> Delighting our customers is our #1 priority. We welcome your comments and
>>>>>>>> suggestions about how we can improve the support we provide to you. Please
>>>>>>>> feel free to let my manager know what you think of the level of service
>>>>>>>> provided. You can send feedback directly to my manager at:
>>>>>>>> msdnmg@microsoft.com.
>>>>>>>>
>>>>>>>> This posting is provided "AS IS" with no warranties, and confers no rights.


>>>>>>>>> On Monday, May 19, 2008 6:10 PM mhorne wrote:

>>>>>>>>> Hello Linda,
>>>>>>>>>
>>>>>>>>> Thanks I am glad that you were able to reproduce this and pass it on to the
>>>>>>>>> product team. I will test out the workaround although I do normally start the
>>>>>>>>> application from the Start menu directly.
>>>>>>>>>
>>>>>>>>> I will look forward to hearing from you when you hear from the product team.
>>>>>>>>>
>>>>>>>>> "Linda Liu[MSFT]" wrote:


>>>>>>>>>> On Friday, May 23, 2008 7:11 AM v-lli wrote:

>>>>>>>>>> Hi Martin,
>>>>>>>>>>
>>>>>>>>>> We have reported this issue to our product team. As soon as I get any news,
>>>>>>>>>> I will update to you.
>>>>>>>>>>
>>>>>>>>>> I appreciate your patience!
>>>>>>>>>>
>>>>>>>>>> Sincerely,
>>>>>>>>>> Linda Liu
>>>>>>>>>> Microsoft Online Community Support
>>>>>>>>>>
>>>>>>>>>> Delighting our customers is our #1 priority. We welcome your comments and
>>>>>>>>>> suggestions about how we can improve the support we provide to you. Please
>>>>>>>>>> feel free to let my manager know what you think of the level of service
>>>>>>>>>> provided. You can send feedback directly to my manager at:
>>>>>>>>>> msdnmg@microsoft.com.
>>>>>>>>>>
>>>>>>>>>> This posting is provided "AS IS" with no warranties, and confers no rights.


>>>>>>>>>>> On Sunday, May 25, 2008 6:13 PM mhorne wrote:

>>>>>>>>>>> Hello Linda,
>>>>>>>>>>>
>>>>>>>>>>> Thanks for the update.
>>>>>>>>>>>
>>>>>>>>>>> "Linda Liu[MSFT]" wrote:


>>>>>>>>>>>> On Tuesday, May 27, 2008 4:10 AM v-lli wrote:

>>>>>>>>>>>> Hi Martin,
>>>>>>>>>>>>
>>>>>>>>>>>> I get a reply from our product team. We plan to treat this issue as a bug
>>>>>>>>>>>> for VS2008 SP1.
>>>>>>>>>>>>
>>>>>>>>>>>> Currently, the workaround is to launch the ClickOnce application from the
>>>>>>>>>>>> Start menu directly if it has been installed. If there's a newer version
>>>>>>>>>>>> available, it will perform an upgrade automatically without installing the
>>>>>>>>>>>> prerequisites.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you for reporting this issue to us. It will definitely improve our
>>>>>>>>>>>> product.
>>>>>>>>>>>>
>>>>>>>>>>>> If you have any other concern, please feel free to let me know.
>>>>>>>>>>>>
>>>>>>>>>>>> Sincerely,
>>>>>>>>>>>> Linda Liu
>>>>>>>>>>>> Microsoft Online Community Support
>>>>>>>>>>>>
>>>>>>>>>>>> Delighting our customers is our #1 priority. We welcome your comments and
>>>>>>>>>>>> suggestions about how we can improve the support we provide to you. Please
>>>>>>>>>>>> feel free to let my manager know what you think of the level of service
>>>>>>>>>>>> provided. You can send feedback directly to my manager at:
>>>>>>>>>>>> msdnmg@microsoft.com.
>>>>>>>>>>>>
>>>>>>>>>>>> This posting is provided "AS IS" with no warranties, and confers no rights.


>>>>>>>>>>>>> On Wednesday, May 28, 2008 9:49 PM v-lli wrote:

>>>>>>>>>>>>> Hi Martin,
>>>>>>>>>>>>>
>>>>>>>>>>>>> After doing more reseach on this issue, we found the reason of this problem
>>>>>>>>>>>>> at last.
>>>>>>>>>>>>>
>>>>>>>>>>>>> On your development machine, open the C:\Program Files\Microsoft
>>>>>>>>>>>>> SDKs\Windows\v6.0\Bootstrapper\Packages\CrystalReports10_5\product.xml. You
>>>>>>>>>>>>> can see the 3rd entry in the <InstallChecks> section of the product.xml
>>>>>>>>>>>>> contains a period (".") and a space at the end of the "Product=" string.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Remove the period and space and then publish your ClickOnce application
>>>>>>>>>>>>> again. You should see the problem is fixed.
>>>>>>>>>>>>>
>>>>>>>>>>>>> I have already tried this, and it works well on my side. Please try my
>>>>>>>>>>>>> suggestion and let me know the result.
>>>>>>>>>>>>>
>>>>>>>>>>>>> I look forward to your reply!
>>>>>>>>>>>>>
>>>>>>>>>>>>> Sincerely,
>>>>>>>>>>>>> Linda Liu
>>>>>>>>>>>>> Microsoft Online Community Support
>>>>>>>>>>>>>
>>>>>>>>>>>>> Delighting our customers is our #1 priority. We welcome your comments and
>>>>>>>>>>>>> suggestions about how we can improve the support we provide to you. Please
>>>>>>>>>>>>> feel free to let my manager know what you think of the level of service
>>>>>>>>>>>>> provided. You can send feedback directly to my manager at:
>>>>>>>>>>>>> msdnmg@microsoft.com.
>>>>>>>>>>>>>
>>>>>>>>>>>>> This posting is provided "AS IS" with no warranties, and confers no rights.


>>>>>>>>>>>>>> On Tuesday, June 03, 2008 8:49 PM mhorne wrote:

>>>>>>>>>>>>>> Hello Linda,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you that works fine.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> "Linda Liu[MSFT]" wrote:


>>>>>>>>>>>>>>> On Tuesday, June 03, 2008 9:19 PM v-lli wrote:

>>>>>>>>>>>>>>> Hi Martin,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you for your feedback! I'm glad to hear that the problem is solved
>>>>>>>>>>>>>>> now.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you for reporting this issue to us. It will definitely improve our
>>>>>>>>>>>>>>> product.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> If you have any other questions in the future, please don't hesitate to
>>>>>>>>>>>>>>> contact us. It's always our pleasure to be of assistance.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Have a nice day!
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Sincerely,
>>>>>>>>>>>>>>> Linda Liu
>>>>>>>>>>>>>>> Microsoft Online Community Support
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Delighting our customers is our #1 priority. We welcome your comments and
>>>>>>>>>>>>>>> suggestions about how we can improve the support we provide to you. Please
>>>>>>>>>>>>>>> feel free to let my manager know what you think of the level of service
>>>>>>>>>>>>>>> provided. You can send feedback directly to my manager at:
>>>>>>>>>>>>>>> msdnmg@microsoft.com.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> This posting is provided "AS IS" with no warranties, and confers no rights.




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