jialge
10/29/2007 3:00:00 AM
Dear M O J O
Due to the complexity in the issue, I would like to have a Product Support
Professional from Microsoft CSS work with you to resolution. Please note
that there will be no cost to you for this support incident.
To expedite creation of the support incident, please email me
(jialge@online.microsoft.com, remove 'online.') with the following
information.
1. Customer Name
2. Customer email address
3. Company Name, if applicable
4. Best times to reach you and your time zone.
5. Microsoft Support Contract Information, if applicable
6. Complete Address
7. Daytime Telephone Number
8. Operating System(s) in use
9. Operating System Language, especially if not US English
10. Application Language, especially if not US English
11. Any additional telephone number(s), in case you cannot be reached at
your primary telephone number.
After I receive an email from you with the requested information, I will
create a support incident for you. Then, one of our support professionals
will contact you to establish a mutually convenient time to work on this.
Thank you again for your patience in working on this issue in the community.
Sincerely,
Jialiang Ge (jialge@online.microsoft.com, remove 'online.')
Microsoft Online Community Support
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